Call Center Representative
$16,750–$16,750 year
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull Time$16,750–$16,750 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer inbound calls and respond to customer inquiries regarding products and services, resolving complaints with professionalism and empathy. Document all interactions in the CRM system while following communication scripts and standard operating procedures. Meet or exceed performance metrics for call quality and handle time by collaborating with team members to improve service delivery. This role requires fluency in English and Spanish, strong verbal and written communication skills, and the ability to multitask effectively in a professional office environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish (spoken and written)
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Basic computer literacy and typing skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service or call center experience is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation
- Must be willing to submit to drug screening (Does not apply in Canada)
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