Call Center Representative
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Handle inbound and outbound calls professionally to resolve customer support issues, sell new products, and ensure a best-in-class customer experience. Research and retrieve information across systems to support client needs, accurately document interactions, and process claims while following established scripts and policies. Guide customers through options to find solutions, escalate complex issues appropriately, and protect customer privacy when handling sensitive data. Stay current with training updates and maintain consistent attendance while adhering to scheduling requirements. This role supports diverse clients across healthcare, retail, and financial services sectors with comprehensive on-the-job training provided.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.