Call Center Representative
$29,120–$29,120 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$29,120–$29,120 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer inbound calls and respond to customer inquiries while providing accurate product and service information. Resolve customer complaints with professionalism and empathy, then document all interactions in the CRM system. Follow communication scripts and standard operating procedures to meet or exceed performance metrics on call quality and handle time. Collaborate with team members and supervisors to improve service delivery. This role requires fluency in English and Spanish, strong communication skills, and the ability to multitask effectively in a team-oriented environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Fluent in English and Spanish (spoken and written)
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Basic computer literacy and typing skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service or call center experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to background/security investigation results
- Must be willing to submit to drug screening
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