Call Center Representative
$63,440–$63,440 year
On-siteWest Columbia, South Carolina, United States
West Columbia, South Carolina, United StatesOn-siteFull Time$63,440–$63,440 yearSmall
Full TimeSmall
Job Summary
Manage customer enquiries, provide job progress updates, and handle work scheduling to meet requirements and KPIs. Reply to incoming calls regarding products, services, and general information while referring to scripts for difficult situations. Keep databases up-to-date with progressing work and client details, utilizing standard technology for all duties. Follow and improve departmental processes and service standards through individual and team training to maintain current policy and product knowledge. Provide thorough follow-ups to ensure customer satisfaction.
Required Qualifications
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Must have access to reliable transportation
- Knowledge of Office Suite preferred
- Self-motivated and team-orientated
- Previous customer service experience
- Ability to work as a member of a team
Desired Qualifications
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
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