Call Center Representative Job Openings (SYDNEY, NS, CA)
$16,750–$16,750 year
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull Time$16,750–$16,750 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage high-volume inbound and outbound calls, resolving customer inquiries, concerns, and billing issues while adhering to scripts and compliance procedures. Achieve performance targets for QA scores, resolution time, and customer satisfaction by accurately documenting interactions in the CRM system and identifying cross-sell opportunities. Maintain a professional, empathetic approach to every customer interaction. Complete a full application including screening questions and a pre-employment test to be considered.
Required Qualifications
- High School Diploma / Grade 12
- 1–3 years of call center or customer service experience
- Strong verbal and written communication skills
- Ability to multitask and perform in a target-driven environment
- Basic computer skills and experience with CRM or call center tools
- Flexibility to work shifts as needed
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bilingual or multilingual abilities
- Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.