Call Center Representative Job Openings (SAVANNAH, GA, USA)
$14,560–$14,560 year
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull Time$14,560–$14,560 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage high-volume inbound and outbound calls to resolve customer inquiries, provide accurate product and billing information, and escalate complex cases as needed. Achieve performance targets by maintaining QA scores, resolution times, and customer satisfaction while documenting all interactions in the CRM system. Follow established scripts, compliance requirements, and call center procedures to uphold professional standards. Identify cross-sell or upsell opportunities when appropriate.
Required Qualifications
- High School Diploma / Grade 12
- 1–3 years of call center or customer service experience
- Strong verbal and written communication skills
- Ability to multitask and perform in a target-driven environment
- Basic computer skills and experience with CRM or call center tools
- Flexibility to work shifts as needed
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bilingual or multilingual abilities
- Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening (Does not apply in Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint and job offers are contingent on background/security investigation results
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