Call Center Representative Job Openings (LAS CRUCES, NM, USA)
$24,960,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$24,960,000–$29,328,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage high-volume inbound and outbound calls, providing accurate information on products, services, accounts, and billing while resolving customer concerns and escalating complex cases as needed. Achieve performance targets by maintaining QA scores, resolution times, and customer satisfaction ratings, and accurately document all interactions in the CRM system. Follow established scripts, compliance requirements, and procedures to identify cross-sell or upsell opportunities, ensuring a professional and empathetic approach with every caller.
Required Qualifications
- High School Diploma / Grade 12
- 1–3 years of call center or customer service experience
- Strong verbal and written communication skills
- Ability to multitask and perform in a target-driven environment
- Basic computer skills and experience with CRM or call center tools
- Flexibility to work shifts as needed
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bilingual or multilingual abilities
- Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background investigation with a fingerprint
- Must be willing to submit to drug screening
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