Call Center Representative Job Openings (KILLEEEN, TX, USA)
On-siteKilleen, Texas, United States
Killeen, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle high-volume inbound and outbound calls, providing accurate information on products, services, accounts, and billing while resolving customer concerns and escalating complex cases. Document all interactions in the CRM system, adhere to call scripts and compliance requirements, and identify cross-sell or upsell opportunities. Achieve performance targets including QA scores, resolution time, and customer satisfaction while maintaining a professional, empathetic approach. Complete the full application with screening questions and a pre-employment test to be considered. Flexibility to work shifts as needed is required.
Required Qualifications
- High School Diploma / Grade 12
- 1–3 years of call center or customer service experience
- Strong verbal and written communication skills
- Ability to multitask and perform in a target-driven environment
- Basic computer skills and experience with CRM or call center tools
- Flexibility to work shifts as needed
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Bilingual or multilingual abilities
- Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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