CALL CENTER REPRESENTATIVE

Verify insurance benefits and process accounts to ensure preregistration and required insurance authorizations are obtained prior to the date of service. Communicate with patients and insurance companies regarding coverage, deposits, and referrals while scheduling procedures and informing patients of pre-op instructions. Complete Medicare questionnaires to establish medical necessity for Medicare and Medicaid patients, and request pre-payments while informing patients of discounts. Perform scheduling and referral duties according to established procedures, preparing patient schedules and documentation for departments.