Call Center Representative
$39,520–$45,760 year
On-site · Saint Peters, Missouri, United States
Job Summary
Detail-oriented Call Center Representative handling customer communications, inbound/outbound calls, and dispatch coordination for technicians to provide on-site HVAC support. Responsibilities include maintaining customer databases, using dispatch software to track service calls and technician routes, and updating stakeholders with feedback and scheduling adjustments. Ideal candidate will excel in customer service, communication, and multitasking in a fast-paced environment, with a willingness to learn about HVAC operations and dispatch processes.
Required Qualifications
- Problem solve
- Pay attention to detail
- Multi-task and work effectively in a fast-paced environment independently
- Be proficient in required business software applications once trained
- Sit and work for extended periods of time
- Use a computer for extended periods of time
- Lift up to 25 pounds
- Ability to pass drug screening and background check
- Willing and able to work a flexible schedule that could include evenings, weekends, and on-call holidays
- No visible tattoos (must be able to be covered up while working)
- Valid Driver's License
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