Call Center Representative I

Answer phone calls, schedule patient appointments, and route inquiries to appropriate departments while documenting interactions in the electronic health record. Complete and update patient registration, run insurance eligibility checks, and create billing notes for outstanding documents. Troubleshoot patient concerns regarding orders and health information, ensuring accurate patient identification and correct scheduling. Provide explanations appropriate to the customer's level of understanding and send messages to care team members as necessary. Record cancellations, re-schedules, and updates to patient demographics and insurance information. Perform other duties as assigned.