Call Center Representative I
$45,760–$56,950 year
On-siteStockton, California, United States
Job Summary
Respond to member requests via phone, mail, and email while processing transactions such as deposits, loan payments, and check withdrawals. Research and resolve member questions and concerns by telephone, written correspondence, or in person, and take applications for loan products as assigned. Maintain accurate records of all transactions and adhere to compliance regulations including the Bank Secrecy Act, AML, OFAC, CIP, MDD, HIPAA, and ADA. Follow proper identification procedures and stay current on credit union policies, procedures, products, and services. Perform other related duties as assigned in a high-paced environment.
Required Qualifications
- Knowledgeable in all aspects of the Credit Union operations
- Strong verbal and written communication skills
- Strong interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Strong time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- High School Diploma
- May require standing and walking 25% of the time
- lifting up to a maximum of 50 pounds
- other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing
- May be required to work in an environment with high noise levels and unpredictable temperature and ventilation
Desired Qualifications
- Minimum three to six months prior call center environment experience or equivalent
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