Call Center Representative | Hiring Immediately
On-siteSydney, Nova Scotia, Canada
Job Summary
Resolve customer service calls using modern contact center technology and customer experience strategy. Educate customers and close sales while maintaining high satisfaction levels. Manage accounts for recognized brands as an expert on products, technology, and business processes. Build and support existing client relationships and escalate dissatisfaction to the managerial team. Utilize systems and technology to resolve initial interactions. Expand product and service knowledge daily. This role is part of MCI's business process outsourcing and contact center services, assisting mid-market and enterprise partners with customer experience challenges.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Experienced or entry-level candidates should be willing to learn on the job
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with fingerprint
- Must be willing to submit to drug screening.
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