Call Center Representative
$39,520–$39,520 year
On-site · Lakeland, Florida, United States
Job Summary
Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently. Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records. Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible. Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment. Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information. Location is Lakeland, FL (onsite); Contract duration approximately 60-90+ days; Schedule M-F, 8:00 AM to 5:00 PM EST. Nice to have: Card servicing, banking, financial services.
Required Qualifications
- Must have previous call center experience
- Must be able to type 30 WPM
- High school diploma or equivalent
- Background check required
- Employment verification required
- Credit check required
- Drug screening required
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