Call Center Representative-Health Plan-Work from home

Call Center Representative for Health Plan working from home in the United States. Responsibilities include handling member and provider inquiries across multiple channels (phone, written, Pres Online, E-Business, chat, in person), meeting department metrics, and utilizing CRM and Facets systems. Requires strong communication, organizational, and reporting skills (Excel/Access), knowledge of reimbursement methodologies (DRG, Relative Value Systems, Per Diem, Fee schedules, Capitation), and ability to type 30 wpm with 90% accuracy. Provides service within PHP benefit plans; HS diploma and 1–3 years of office/business experience are required, with call center experience preferred. Benefits package included.