Call Center Representative (Future Opportunity)
On-siteBrentwood, Tennessee, United States
Job Summary
Conduct high volume of outbound and inbound calls to educate patients on healthcare plan benefits and facilitate enrollment. Schedule annual exams and re-engage existing patients by reinforcing service value and overcoming objections. Adhere to strict workflows and scripts to confirm HIPAA compliance and Health Plan eligibility while documenting all activities in Salesforce. Maintain patient privacy and build rapport through positive communication. Requires 100% on-site presence at the Patient Care Center, with core hours Monday through Friday from 8:00am to 7:00pm CST, and weekend availability from 7:00am to 6:00pm CST. Interviews projected for August/September 2026.
Required Qualifications
- High School Diploma or GED
- 18 years of age or older
- English language proficiency
- Proven ability to learn and retain information in an exceptionally fast-paced environment
- Proven ability to balance multiple competing priorities while meeting or exceeding deadlines
- Must possess an innate ability to overcome objections
- Must be dependable
- Strong dedicated work ethic
- Attention to detail and accuracy
- Demonstrated verbal, listening, and written communication skills
- Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics
- Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others
- Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing
- Sitting - 100%
- Standing – 5%
- Walking – 2%
- On-site position – 100%
- Must be able to work weekends and holidays
Desired Qualifications
- Bilingual (Spanish/English)
- Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting
- Knowledge of medical terminology
- Previous home health and care management experience
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