Call Center Representative (Full-Time)
$1,508,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Manage inbound and outbound calls to support customer service, technical support, and sales interactions while resolving issues and promoting products. Research internal systems to locate missing information, accurately document customer interactions and process claims, and conduct needs-based conversations to identify the best solutions. Use training materials and knowledge bases to provide accurate information while following scripts, handle sensitive information in compliance with privacy standards, and escalate complex issues to supervisors. Participate in training sessions and team meetings to stay current on updates and procedures. Maintain consistent attendance and adhere to assigned schedules. This on-site entry-level role in Savannah, GA, offers flexible scheduling for candidates with backgrounds in customer service, technical support, or inside sales.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
- Job offers are contingent on drug screening results
- Must be able to type at least 20 words per minute accurately
- Basic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Capable of troubleshooting and resolving customer issues
- Skilled in conflict resolution, negotiation, and problem-solving
- Customer-oriented with empathy, patience, and responsiveness
- Able to multitask, stay focused, and work independently
- Team player with a collaborative mindset
- Comfortable working in a fast-paced, evolving environment
- Strong interpersonal skills and the ability to build rapport with customers and colleagues
Desired Qualifications
- While previous contact center experience is a plus, it's not required
- We welcome candidates with backgrounds in customer service, technical support, inside sales, or administrative support
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to background/security investigation results
- Must be willing to submit to drug screening
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