Call Center Representative (FULL-TIME)
$14,560–$29,120 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound customer interactions, troubleshoot basic technical issues, and resolve account-related concerns for commercial and public sector clients. Listen actively to identify needs, research information across systems, and process requests, claims, and updates while maintaining detailed documentation. Adhere to client-specific scripts, policies, and compliance requirements to achieve first-contact resolution and protect confidential customer information. Participate in ongoing training and team meetings to stay current with products and systems. Meet established performance, quality, and attendance expectations within a supportive environment offering clear career progression into supervision and operations management.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or equivalent
- Previous experience using computers for data entry and customer support activities
- Excellent verbal and written communication skills in English
- Ability to type accurately at a minimum of 20 words per minute
- Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions
- Strong organizational, time management, and multitasking skills
- Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Comfortable using Windows-based applications and learning new software systems
- Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns
- Excellent conflict resolution, negotiation, and interpersonal skills
- Customer-focused with empathy, patience, professionalism, and a genuine desire to help others
- Ability to thrive in a fast-paced, constantly evolving environment
- Dependable with excellent attendance and punctuality
- Ability to work scheduled shifts, including the required training period
Desired Qualifications
- One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support
- Previous experience supporting state or federal government programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening.
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