Call Center Representative for Medical Practice

Job Summary

Required Qualifications

• •Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills
• •Excellent customer/client service skills
• •Strong communication skills including: verbal, written and listening skills
• •Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed
• •Directs calls appropriately and accurately documents the call to a call system and registration systems
• •Answers questions using proper protocol and provides information to caller
• •Ensures that calls are forwarded appropriately
• •Schedules new and existing patient examinations
• •Registers new patients into our EHR system
• •Provides direction regarding the new patient registration process
• •Must be able to write accurate notes in the patients' electronic health record
• •Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner
• •Proficient in use of a patient electronic records system, including updates to insurances and procedure entry
• •Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications
• •Understands and maintains Protected Health Information in accordance with HIPAA guidelines
• •Demonstrated ability to work in a large team environment
• •Ability to work in a fast paced environment
• •Possess the ability to prioritize
• •Maintain a high level of attention to detail
• •Organization
• •Flexibility
• •Has a working knowledge of all insurance, vision and managed care plans
• •Greet patients with a positive and professional attitude on the phone
• •Schedule patient appointments
• •Provide first level support to patients, answer questions
• •Ability to manage multiple tasks
• •Ability to work with set schedules

Desired Qualifications

• •Medical office experience preferred but not required