Call Center Representative
On-site · Brooklyn, New York, United States
Job Summary
Call Center Representative duties include handling inbound and outbound calls from customers of NYCERS, listening to customer needs, and providing helpful solutions. Requires strong communication, active listening, interpersonal and rapport-building skills, and the ability to work in a fast-paced public-pension customer-service environment. Candidates should have an associate degree or 60 credits (or a high school diploma with two years of relevant experience) and experience in a contact center, plus comfort with cloud-based soft phones and CRM (e.g., Salesforce). Desirable experience includes public pension or financial-industry familiarity and Spanish language proficiency.
Required Qualifications
- An associate degree or completion of 60 credits from an accredited college; or A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience in a Contact Center environment.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Basic Troubleshooting skills
- New York City Employee Retirement System (NYCERS) MWBE Professional Services Solicitation
- Computer literacy
- Phone skills, including familiarity with cloud-based soft phones and integrated CRM software.
- Experience in the customer service for a public pension or similar financial industry.
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