Call Center Representative
On-siteDouglas, Arizona, United States
Douglas, Arizona, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Answer phone calls expediently, refer inquiries to appropriate parties, and schedule patient appointments over the phone. Verify patient insurance and demographic information, confirm medical and dental coverage eligibility, and explain health center procedures. Informs patients of account balances, co-pays, and billing amounts, while taking payments and providing referral status. Ensures accuracy in telephone messages and deciphers charges for self-pay or sliding fee schedule patients. Requires working assigned weekends as needed.
Required Qualifications
- High School Diploma or GED
- Three to six months customer service experience
- Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format
- Bilingual in English and Spanish
- Ability to occasionally exert enough force to move objects weighing up to 10 pounds
- Ability to continuously remain in a stationary position
- Ability to occasionally move about inside the workplace to access files, office machinery, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents
- Ability to discern the nature of sounds at a normal spoken volume
- Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals
- Ability to gather data in an organized fashion from varied sources
- Ability to take direction and perform assignments accordingly
- Computer literacy
- Ability to provide excellent customer service by mail, telephone, and in-person
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans
- Ability to display a positive attitude towards patients, providers, supervisors, and other staff
- Working assigned weekends as required
Desired Qualifications
- One year of experience in a medical setting providing office support
- Knowledge of prepaid health plans
- Knowledge of HIPAA and Corporate Compliance rules and regulations
- Knowledge of Electronic Health Records
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.