Call Center Representative
On-siteRiverview, Florida, United States
Job Summary
Follow up on distributed leads and generate store traffic to contribute to market success. Handle customer inquiries via phone and text while providing product and service information. Support the sales force by generating new sales leads and research required information using available resources. Adhere to communication scripts when addressing different topics. Maintain attention to detail and utilize effective oral and written communication skills to shape ideas and express information clearly. Solve problems with few guidelines and take feedback to improve productivity and character. This role operates in a professional office environment with no supervisory responsibilities.
Required Qualifications
- High School diploma or GED
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
- Must be able to sit for long periods of time
- Ability to lift files, open filing cabinets and bend or stand on a stool as necessary
Desired Qualifications
- College degree
- Previous office experience
- Proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
- Data entry and typing skills (including 10 key)
- Positive attitude
- Creative and analytical
- Ability to take feedback and criticism to improve productivity
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