Call Center Representative, Bowie MD (VE260323855MDZ)
$36,920–$36,920 year
On-siteBowie, Maryland, United States
Job Summary
Conduct front-line operational support for Veterans by directing them to proper resources to address questions, issues, and complaints. Engage callers in potentially stressful situations with empathy to connect them to appropriate assistance before transferring them. Accurately record call details in a CRM system while navigating multi-screen computer applications to select specific VA services. Maintain confidentiality of caller information and establish effective communication with VA employees and outside agencies. This 100% virtual role requires a wired high-speed internet connection (25 Mbps download/10 Mbps upload) and a quiet, ergonomic home environment. Candidates must have six months of consecutive call center experience, be U.S. citizens or permanent residents, and possess a REAL ID-compliant identification card. Positions are staffed 24/7 with a 40-hour work week and include medical, dental, and life insurance benefits.
Required Qualifications
- Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member)
- Must have at least six (6) months of consecutive call center or contact center experience
- Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router
- Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay
- Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire
- Requires Proof of eligibility to work in the United States
- Must be able to listen, talk, think and document your interaction in real time
- Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls
- Excellent verbal, interpersonal and written communication skills
- Must be able to effectively lead and coach others
Desired Qualifications
- Familiarity with the military and veteran community programs is a plus
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