Call Center Representative (Blended)
$1,508,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales interactions while resolving issues efficiently and aiming for first-call resolution. Research information across systems to guide customers through options, accurately document interactions, process claims, and adhere to scripts and policies. Escalate complex issues to appropriate team members, maintain confidentiality with sensitive information, and participate in training sessions to stay current on updates. Follow attendance and scheduling requirements consistently while multitasking in a fast-paced environment.
Required Qualifications
- Minimum age of 18
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of at least 20 words per minute
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with excellent time management
- Problem-solving and conflict resolution skills
- Customer-focused mindset with empathy and patience
- Ability to multitask and work independently
- Team-oriented with a collaborative spirit
- Comfortable in a dynamic, fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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