Call Center Representative (Blended)
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Handle inbound and outbound calls with professionalism, resolving customer issues efficiently to achieve first-call resolution. Research and retrieve information across systems to support customer needs, accurately document interactions, and process claims while guiding clients through options for the best solutions. Use training resources to answer questions, adhere to scripts and policies, and maintain confidentiality when handling sensitive information. Escalate complex issues to appropriate team members and participate in training sessions to stay current on updates. Follow attendance and scheduling requirements consistently while multitasking in a dynamic environment.
Required Qualifications
- Minimum age of 18
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of at least 20 words per minute
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with excellent time management
- Problem-solving and conflict resolution skills
- Customer-focused mindset with empathy and patience
- Ability to multitask and work independently
- Team-oriented with a collaborative spirit
- Comfortable in a dynamic, fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to move objects up to forty (40) pounds
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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