Call Center Representative
$39,520–$41,600 year
Remote · Salt Lake City, Utah, United States or New York City, New York, United States
Salt Lake City, Utah, United States or New York City, New York, United StatesRemoteFull Time$39,520–$41,600 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
As a Call Center Representative, you will be responsible for providing quality customer service and handling inquiries regarding depositor accounts and related processes. This position requires strong problem resolution skills and proficiency in customer service systems.
Required Qualifications
- High School Diploma or Equivalent
- Some banking experience or a customer service background
- Excellent knowledge of multiple business area processes and procedures
- Excellent knowledge of applicable department systems
- Demonstrated ability to manage multiple priorities in a time-sensitive environment
- Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues
- Familiarity with Microsoft applications with emphasis on Word/Excel
- Excellent oral/written communication skills
- Excellent data entry skills
- Proven ability to consistently meet individual/team/department goals
- Has developed specialized skills or is multi-skilled through job-related training
- Takes a broad perspective to problems and identifies new, less obvious solutions
- Completes work with a limited degree of supervision
- Proven ability to meet strict attendance guidelines
Additional Requirements
- All applicants must be legally authorized to work in the United States
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