Call Center Representative, Arlington, Northern Virginia (VE260322555VAZ)
$36,920–$36,920 year
On-siteArlington, Virginia, United States
Job Summary
Support Veterans in stressful situations by connecting them to appropriate resources and explaining Department of Veterans Affairs services and procedures. Ask clarifying questions to identify complex requests, accurately record call details in real time, and select the correct VA services using a multi-screen computer system with Customer Relationship Management applications. Maintain effective communication with callers, VA employees, and outside agencies while ensuring caller confidentiality and privacy. This full-time, 40-hour position requires wired high-speed internet (25 Mbps download, 10 Mbps upload) and a quiet, ergonomic home workspace. Candidates must have six months of consecutive call center experience, be a U.S. citizen or Green Card holder, and possess REAL ID-compliant identification. Training is mandatory and includes on-camera interactive classroom sessions.
Required Qualifications
- Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member)
- Must have at least six (6) months of consecutive call center or contact center experience
- Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router
- Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay
- Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire
- Requires Proof of eligibility to work in the United States
- Must be able to listen, talk, think and document your interaction in real time
- Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls
- Excellent verbal, interpersonal and written communication skills
- Must be an excellent communicator and have empathy for others with challenges in their life
Desired Qualifications
- Familiarity with the military and veteran community programs is a plus
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