Call Center Representative | 4X10 Shift | Full-Time (4 Days a Week)
$27,248,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Handle inbound and outbound calls with professionalism and empathy, listening actively to customer concerns and resolving issues effectively. Use internal systems to manage accounts and complete service tasks while identifying sales opportunities to apply upselling techniques. Clearly explain products, services, and processes to customers and escalate dissatisfaction when necessary, aiming for first-call resolution through strong communication and problem-solving. This role supports residential and business customers for major brands in retail, telecommunications, and software. No prior contact center experience required; candidates from hospitality, retail, and food service are welcome.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management
- Strong problem-solving, negotiation, and conflict resolution skills
- Customer-focused: empathetic, patient, and responsive
- Ability to multitask and self-manage in a fast-paced environment
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- 1+ year experience in customer service, sales, tech support, or administrative roles
- Experience in a contact center or government-related work environment
Additional Requirements
- All applicants must complete a full application including screening questions and a brief pre-employment test
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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