Call Center Representative (211 Contact Center Specialist Crisis) - 2nd Shift Hybrid
$49,920–$55,328 year
HybridRocky Hill, Connecticut, United States
Job Summary
Answer calls, texts, and chats from individuals in emotional or mental health crises, providing compassionate support and using proven techniques to de-escalate situations. Connect callers to life-saving resources such as community providers, mobile crisis teams, or emergency services, while documenting interactions clearly to ensure continuity of care. Work within a supportive team environment where collaboration is key to handling distress and guiding callers toward hope. This full-time role operates in a 24/7 environment with a primary second-shift schedule (3:00 PM–11:30 PM), transitioning to a hybrid model of four remote days and one in-office day after training. Candidates must be available for holidays and inclement weather as required.
Required Qualifications
- Bachelor's degree
- 1 year in human services
- Backgrounds in social work, psychology, counseling or criminal justice
- Experience in crisis response, mental health services, shelters or hotlines
- Must be available to work holidays or during inclement weather as required
- Must be available for weekend shifts
Desired Qualifications
- Crisis-related experience preferred
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