Call Center Representative ($20 PH starting)
On-siteKansas City, Missouri, United States
EXPIREDKansas City, Missouri, United StatesOn-sitePart TimeHigh School Or EquivalentEnterprise
Part TimeHigh School Or EquivalentEnterprise
Job Summary
Manage inbound calls to resolve mobile service activation, billing questions, rate inquiries, order processing, and account updates for Spectrum Mobile customers. Utilize communication and problem-solving skills to nurture relationships while navigating phone and computer systems in a fast-paced, 24/7 call center environment. Work independently within an open, friendly setting to create best-in-class customer experiences across a variety of shifts including nights, weekends, and holidays.
Required Qualifications
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- High school diploma or equivalent
- Ability to work a variety of schedules including nights, weekends, and holidays
- Ability to read, write, speak and understand English
Desired Qualifications
- 6+ months of customer service experience
- 6+ months of working with software applications
- 6+ months of high-volume phone experience in customer service or a call center
- 6+ months of working in cable operations, mobile, or telecommunications call center
- MS Office
- computer skills
- typing
- Communication
- organization
- time management
- multi-tasking
- customer service
- Dependable
- proactive
- adaptable
- problem-solving
- professional
- resilient
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