Call Center Rep

Call Center Rep responsible for greeting patients/visitors, answering calls with professional telephone etiquette, maintaining a clean and professional call center area, registering patients and updating demographics by collecting personal and financial information, facilitating scheduling by gathering insurance eligibility, referrals, and medical records, maintaining accurate patient records to ensure information availability, responding courteously to inquiries from patients and prospective patients, directing calls to the appropriate staff with sufficient detail, contributing as a team player during downtime, and protecting patient confidentiality by securing protected health information; role emphasizes healthcare reception, scheduling coordination, data entry, and adherence to privacy and scheduling guidelines.