Call Center Rep.
$45,760–$52,000 year
On-siteSpringfield, New Jersey, United States
Job Summary
Provide personalized banking services to members through extensive telephone interactions, mail, and virtual chat. Field and facilitate member inquiries and requests across all accounts, services, and products while applying a consultative approach to identify needs and cross-sell appropriate solutions. Research issues, perform servicing transactions, and escalate matters to appropriate departments to ensure satisfaction. Maintain proper call queue management by adhering to work schedules, call duration limits, and quality expectations. Requires at least two years of experience in a financial institution and proficiency in Microsoft Office Suite.
Required Qualifications
- Minimum high school diploma or GED equivalent
- At least two (2) years in a financial institution with similar job functions
- Strong interpersonal skills (oral and written communications), active listening, positive attitude
- Proficient in computer skills (i.e. Microsoft Office Suite) with the ability to learn new software as required
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