Call Center Receptionist

Operate telephone business systems to relay incoming and outgoing calls, record messages, and manage patient recall and reactivation efforts. Route written or verbal messages, enter and retrieve data, and print reports using office equipment. Create patient recall lists for various appointments and compile monthly reports tracking call volume, reach, scheduled appointments, mailed letters, and patient information accuracy. Plan, prioritize, and evaluate work while learning insurance verification processes and appointment details. Rotate Saturday shifts with front desk receptionists and phone operators. This role supports the Front Office Staff division at IMPC in New Albany, MS, with opportunities for cross-training into other front office functions.