Call Center Patient Representative Hybrid
HybridSterling Heights, Michigan, United States
Sterling Heights, Michigan, United StatesHybridFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer telephones promptly and professionally, acquire critical demographic, financial, medical, and insurance information from patients, and schedule appointments. Enter and update patient demographic data, register new patients, and address requests or resolve concerns using electronic medical records. Return calls as necessary and maintain confidentiality in compliance with HIPAA regulations. Adhere to the Solaris Health Code of Conduct and all applicable policies while multitasking in a caring atmosphere.
Required Qualifications
- High School Diploma or equivalent
- Knowledge in healthcare systems operations such as EMR
- Skill in using computer programs and applications including Microsoft Office
- Adept at multitasking
- Customer-oriented with ability to remain calm in difficult situations
- Detail-oriented
- Excellent verbal and written communication skills
- Complies with all health and safety policies of the organization
- Complies with HIPAA regulations for patient confidentiality
Desired Qualifications
- Previous experience in a busy medical office
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