Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK, AZ, NV, TX, WA, WY)
$35,027–$66,726 year
On-site · Arizona, United States or Texas, United States
Job Summary
Provide efficient, timely member service via phone, e-mail, and web channels; perform basic member service transactions including opening new accounts, deposits/withdrawals, loan payments, and online banking support; identify member needs and offer solutions, cross-sell appropriate products, and follow up on transactions; adhere to schedules and confidentiality while representing Nuvision Credit Union professionally; collaborate with other departments, participate in training and compliance modules; 1 year retail experience and strong communication and computer skills are required.
Required Qualifications
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) – Grammar and Spelling
- Member service and organizational skills
- Work well with other departments – Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
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