Call Center Manager
$65,000–$85,000 year
On-site · Anaheim, California, United States
Job Summary
Experienced Call Center Manager to lead customer service operations, supervise a team of customer care representatives, optimize workflows and schedules, and monitor performance metrics. Responsibilities include owning the phone system/CRM, ensuring high service quality, developing call center policy and procedures, coaching staff, and collaborating with leadership to deliver exceptional customer experiences. Requires a Bachelor's degree, MBA or related advanced degree, 2-3 years in call center management, and proficiency with CRM software; salary ranges from $65,000 to $85,000 annually with full-time schedule (Mon-Fri, with Saturday as needed).
Required Qualifications
- Bachelor’s degree, MBA or related advanced degree
- Minimum 2-3 years of experience in a Call Center Management role
- Proficient with Microsoft Office applications and CRM software
- Verifiable references
- Successful completion of a drug screening
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