Call Center Manager, Residential Home Services
On-siteMinneapolis, Minnesota, United States
Minneapolis, Minnesota, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Plan, direct, and coach the daily activities of the residential service call center team to achieve booked/answered call goals and improve service quality. Recruit team members, analyze call center data to optimize processes and efficiency, and work with vendors to monitor technology and system needs. Coach performance using data and metrics while maintaining lifetime customer loyalty through inbound and outbound support via phone, text, and email. Utilize data and CRM management skills to drive personal and team goals in a fast-paced, goal-driven environment.
Required Qualifications
- High personal integrity and desire to serve others
- 3+ years of customer service/customer relationship or call center experience
- 2+ years management or supervisory experience
- Strong verbal and written communication, organization, PM skills, ability to meet deadlines and work as part of a team
- Experience with MS Office Suite and data accuracy
- Passionate about solving problems, providing excellent service and serving others
- Exceptional organization, time management, attention to detail, and follow-through
- Initiative-taking personality that blends well with a fast paced, goal driven environment
- A dependable, patient, and diplomatic personality who understands how to diffuse conflict and convey empathy
Desired Qualifications
- Database/CRM management experience
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