Call Center Manager
$50,000–$50,000 year
On-siteLiberty Lake, Washington, United States
Liberty Lake, Washington, United StatesOn-siteFull Time$50,000–$50,000 yearHigh School Or EquivalentEvent ManagementSmall
Full TimeHigh School Or EquivalentSmallEvent Management
Job Summary
Schedule and confirm appointments for the sales team while recruiting, training, and coaching Call Center Representatives. Answer inbound and outbound calls to prospective customers, delivering exceptional service and resolving concerns. Manage representatives' schedules, monitor team performance against productivity goals, and track key metrics to provide feedback. Achieve weekly and monthly appointment-setting quotas and maintain accurate customer records. Evening and weekend availability required.
Required Qualifications
- Evening and weekend availability
- High school diploma or equivalent
Desired Qualifications
- Previous call center leadership or management experience
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Comfortable using CRM systems and Microsoft Office applications
- Ability to motivate and develop a team
- Strong problem-solving and conflict-resolution skills
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