Call Center Manager
$50,000–$50,000 year
On-siteMedical Lake, Washington, United States
Job Summary
Schedule and confirm appointments for sales representatives while recruiting, training, and coaching Call Center Representatives. Answer inbound and outbound calls to prospective customers, delivering exceptional service and resolving concerns. Manage team schedules, monitor performance metrics, and ensure weekly and monthly appointment-setting quotas are met. Maintain accurate customer records and provide feedback to drive productivity. Evening and weekend availability required. Join America's fastest-growing acrylic bath remodeling company dedicated to delivering high-quality home improvement solutions.
Required Qualifications
- Evening and weekend availability
- High school diploma or equivalent
Desired Qualifications
- Previous call center leadership or management experience
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Comfortable using CRM systems and Microsoft Office applications
- Ability to motivate and develop a team
- Strong problem-solving and conflict-resolution skills
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