Call Center Manager - B2C
$60,000–$90,000 year
On-site · Louisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-siteFull Time$60,000–$90,000 yearSenior LevelNot SpecifiedSmall
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Small
Job Summary
Lead and motivate the call center team (10 agents) in a home-improvement/settings environment; oversee day-to-day operations to meet or exceed KPIs; recruit, hire, and train call center personnel; provide ongoing coaching and performance feedback; review call scripts for improvements; monitor and analyze call center metrics to identify trends, address performance gaps, and implement process improvements.
Required Qualifications
- Call center leadership experience within the home improvement/services industry
- Inbound call center experience
- Experience overseeing a team of 5+
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