Call Center Manager - B2C
$50,000–$60,000 year
On-site · Ocala, Florida, United States
Ocala, Florida, United StatesOn-siteFull Time$50,000–$60,000 yearSenior LevelNot SpecifiedSmall
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Small
Job Summary
Lead and motivate the call center team across multiple territories; oversee day-to-day operations to ensure KPIs are met or exceeded; recruit, hire, and train call center personnel; provide ongoing coaching, mentoring, and performance feedback; monitor and analyze call center metrics to identify trends and implement process improvements; develop and implement call center strategies to optimize efficiency, productivity, and sales.
Required Qualifications
- Proven call center leadership experience within the home improvement industry
- Ability to manage underperformance and implement coaching/training plans
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