Call Center Manager - B2C
$125,000–$125,000 year
On-site · Chicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull Time$125,000–$125,000 yearSenior LevelNot SpecifiedSmall
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Small
Job Summary
Lead and motivate a call center team of 8 agents for a Chicago-based home-improvement company. Oversee day-to-day operations to meet or exceed KPIs; recruit, hire, and train personnel; provide coaching and performance feedback; monitor and analyze call center metrics to identify trends and gaps; implement process improvements; develop and implement call center strategies to optimize efficiency, productivity, and sales.
Required Qualifications
- Proven call center leadership experience within the home improvement industry
- Experience with CRM and robust dialer systems
- The ability to understand and implement changes, driving improvements
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