Call Center Manager

Oversee Dispatch and Lead Coordinator (LC) teams and daily call center operations to ensure efficient scheduling, workflow, and proper staffing throughout business hours. Monitor team performance, provide coaching to improve productivity and customer experience, and handle escalated customer concerns or light customer care issues professionally. Partner with branch leadership to improve communication, processes, and service delivery while tracking and reporting key performance metrics to identify improvement opportunities. Foster a positive, accountable, and team-oriented work environment.