Call Center Logistics Coordinator (Healthcare)
On-siteWinter Park, Florida, United States
Job Summary
Schedule incoming clients from the Call Center to respective ARS facilities, audit pre-admission charts, and document information efficiently in CRM Salesforce. Act as a liaison between the Call Center and ARS facilities, coordinating travel information and ensuring any schedule changes are provided promptly. Participate in morning strategy meetings and execute congratulatory calls to scheduled consumers. Conduct telephone conversations in a friendly, professional manner while maintaining strict client confidentiality and demonstrating first-call resolution capabilities. Screen visitors and provide specialized information about the facility, adhering to all DCF guidelines, Joint Commission Standards, and company policies.
Required Qualifications
- High School Diploma or GED
- A minimum of 1 year experience in a treatment setting, Substance Abuse/Recovery agency
- Knowledge of DCF guidelines
- Knowledge of Joint Commission Standards
- Knowledge of Drug-Free Workplace Policies
- Demonstrates proficiency in communication and written skills
- Time Management Skills
- Familiar with community resources
- Schedule is Monday thru Friday (NOT REMOTE)
- Hours are 2pm to 10pm
- Maintain strict client confidentiality
- Responsible for demonstrating a positive image of Advanced Recovery Systems
- Documents information efficiently in CRM Salesforce
- Coordinate with applicable ARS facility, travel information of incoming client
- Ensure any changes to scheduled clients are provided to applicable ARS facility
- Participate in morning strategy meeting for incoming clients
- Execute congratulatory calls to scheduled consumers
- Conduct telephone conversations in a friendly and professional manner
- Maintains clear communications with supervisors and co-workers
- Follows all policy and procedures of Advanced Recovery Systems
- Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
- Work as a positive team member
- Participate in staff meetings as needed
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