Call Center Lead
On-siteTorrance, California, United States
Torrance, California, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Answer incoming calls from potential customers interested in products featured during televised shows. Identify and address customer needs courteously while educating callers on relevant media content. Work with internal departments to enhance the customer experience and assist with service-related inquiries. Be available to cover a shift in a Lead's absence. This role operates on-site in Torrance, CA, with Tuesday through Sunday shifts running from late afternoon until midnight.
Required Qualifications
- Strong verbal and written communication skills
- Ability to build rapport with diverse customers
- Positive attitude with a desire to learn
- Adaptability, remaining calm and professional during each call
- Accurate data entry skills
- Strong commitment to customer service excellence
- Ability to sit and work at a computer for extended periods
- Punctuality and reliability
- Must be available to work Saturday nights
- Reliable means of transportation
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