Call Center Lead
On-site · Tulsa, Oklahoma, United States
Tulsa, Oklahoma, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Lead and train call center staff in scheduling for multiple service disciplines; assist with hiring and updating call center training manuals; monitor call queues and generate weekly/monthly performance reports; set team goals; coordinate patient transportation scheduling and driver dispatch; ensure confidentiality and professional conduct; require strong MS Office skills and bilingual English/Spanish preferred.
Required Qualifications
- High School Diploma or GED required
- 2-3 years of work experience preferred
- Associates degree preferred
- Bilingual English/Spanish preferred
- Proficiency with Microsoft Office products – Outlook, Excel, and Word
- Know commonly used concepts, practices, and procedures in an ambulatory health center environment
- Proper phone etiquette knowledge and skills
- Ability to work independently as well as part of a team
- Demonstrated ability to work effectively with staff and the public
- Good oral and written communication skills
- Ability to multi-task and manage multiple projects
- Professional appearance and demeanor
- Must maintain a high level of confidentiality
- Safety-Sensitive position; may be subject to medical marijuana testing
Additional Requirements
- Safety-Sensitive position; Morton reserves the right to refuse to hire an applicant or may terminate an employee in a Safety-Sensitive Position who tests positive for medical marijuana even if he/she has a valid medical marijuana license.
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