Call Center Executive -UAEN

Call Center Executive in Al Ain, UAE responsible for promptly handling inbound and outbound hospital calls, delivering high-level customer service to ensure a positive customer experience. Key duties include meeting metrics such as First Call Resolution, service levels/response time, customer satisfaction, quality, accessibility, accuracy, and schedule adherence while maintaining professionalism and effective communication. The role focuses on ensuring callers receive courteous, efficient support and accurate information as part of daily call-center operations.