Call Center Dialing Administrator
Remote
RemoteFull TimeMedium
Full TimeMedium
Job Summary
Manage day-to-day setup, configuration, and administration of outbound calling campaigns and queues on FACS and LiveVox dialing platforms. Build and maintain queues, manage dispositions and pacing settings, keep systems running cleanly, and troubleshoot configuration issues in real time. Support the VP of Operational Strategy by pulling data, running Microsoft Access queries, and producing reporting on inventory and campaign performance. This hands-on technical operations role requires comfort working directly inside dialer administration screens and troubleshooting under time pressure.
Required Qualifications
- Experience with FACS dialing platform
- Experience with LiveVox dialing platform
- Ability to build and maintain calling queues
- Ability to manage dispositions and pacing settings
- Ability to keep systems running cleanly
- Ability to troubleshoot configuration issues in real time
- Ability to pull data for reporting
- Ability to run Microsoft Access queries
- Ability to produce reporting on inventory and campaign performance
- Detail-oriented mindset
- Comfort working directly inside dialer administration screens
- Confidence in troubleshooting configuration issues under time pressure
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