Call Center Customer Service Representative (Technical Support)
$30,000–$60,000 year
On-site · Phoenix, Arizona, United States
Job Summary
Join Cox Communications as a Technical Support Representative in a fast-paced call center environment. You will provide exceptional customer service by troubleshooting technical issues, educating customers on product usage, and identifying sales opportunities. Candidates should have a high school diploma or equivalent, with at least 6 months of direct customer service experience and computer proficiency. Preferred qualifications include troubleshooting experience and bilingual skills. Enjoy competitive pay, benefits from day one, and career advancement opportunities.
Required Qualifications
- High school graduate or GED or equivalent work experience
- 6 months of work experience providing service directly to customers
- 6 months of experience using a computer in a work or non-work setting
- Eligibility to work in the United States
Desired Qualifications
- Fluent bilingual (English/Spanish) skills are preferred for additional incentives and opportunities
- Experience troubleshooting basic hardware, software, and connectivity issues
- Experience in a customer service role, not limited to call centers
- Previous telecommunications experience
- Strong computer skills and ability to navigate through multiple screens
Additional Requirements
- Candidates must be eligible to work in the United States
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