Call Center Customer Service Representative (Remote)
$31,200–$31,200 year
On-siteManila, Metro Manila, Philippines or PH
Manila, Metro Manila, Philippines or PHOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer incoming calls and respond to customer inquiries while providing accurate product information and resolving complaints efficiently. Document all interactions in the CRM system, follow up with customers to ensure satisfaction, and adhere to company policies and quality standards. Collaborate with team members to improve service delivery while handling high call volumes and multitasking. Fluent in English and Spanish with a high school diploma or GED required. Located in Manila, PH, this role supports MCI's global CX and BPO operations across healthcare, retail, and financial sectors.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and multitask
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience is preferred
Additional Requirements
- Must pass background/security investigation
- Must pass drug screening (Does not apply in Canada)
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